When will my coffee order ship
Order Processing: Orders are processed within 2-5 business days (Monday–Friday, excluding holidays).
Delivery Estimates:
Economy U.S. shipping (via USPS or similar): 3-8 business days after processing.
Bulk orders (e.g., 130lb bags): 5-10 business days due to weight and shipping service.
International shipping: 7-21 business days, depending on destination and customs.
Delivery times are estimates and may vary due to carrier delays, weather, or unforeseen events. Cafe Saigon USA is not liable for delays beyond our control.
Where do your coffee beans come from?
Our beans are sourced single sourced exclusively from the lush, sun-drenched highlands of Vietnam’s premier coffee-growing region, beans are Grade 1 hand-selected at 98% maturity for unparalleled consistency and depth. We focus on ethical, sustainable partnerships.
How should I store my coffee to keep it fresh?
Keep your coffee in an airtight container in a cool, dark place—no fridge or freezer needed. Freshness is key to flavor!
What grind size should I pick for my brewing method?
- French Press: Coarse grind
- Pour Over: Medium grind
- Espresso: Fine grind
(Or choose “Whole Bean” if you prefer to grind at home!)
How does your coffee subscription work?
Pick your favorite coffee, set how often you want it delivered, and enjoy automatic shipments—plus a 10% subscriber discount.
Can I manage or cancel my subscription easily?
Yes! You can pause, change, or cancel your subscription anytime through your account dashboard.
Is shipping free
Orders totaling $25 or more qualify for complimentary economy shipping to addresses within the contiguous United States (48 states). Expedited shipping options are available at checkout for an additional fee, allowing you to select a faster delivery method if desired.
Do you offer brewing guides for beginners?
Absolutely! Check out our Brew Guides for easy steps to brew the perfect cup at home.