Shipping policy

At Cafe Saigon USA, we are committed to delivering authentic Vietnamese coffee and products, directly to your door. This Shipping Policy outlines our shipping process for orders placed on our website ([cafesaigonusa.com]). Please read carefully before ordering.

1. Shipping Destinations

  • We ship to all 50 states within the United States via USPS or other trusted carriers.

  • International shipping may be available to select countries. Contact us at sales@cafesaigonusa.com for details.

  • We do not offer in-store pickup, as Cafe Saigon USA operates online only.

2. Shipping Costs

  • Free Shipping: Orders totaling $25 or more qualify for complimentary economy shipping to addresses within the contiguous United States (48 states). Expedited shipping options are available at checkout for an additional fee, allowing you to select a faster delivery method if desired.

  • Standard Shipping: For orders under $25, shipping costs vary based on the selected shipping service (e.g., USPS First Class or Priority Mail) and are calculated at checkout. Typical rates start at $6.99 for retail products.

  • International orders: Customers are responsible for customs duties, taxes, or additional fees.

  • All shipping costs are displayed at checkout based on order weight, destination, and selected shipping service.

3. Processing and Delivery Times

  • Order Processing: Orders are processed within 2-5 business days (Monday–Friday, excluding holidays).

  • Delivery Estimates:

    • Economy U.S. shipping (via USPS or similar): 3-8 business days after processing.

    • Bulk orders (e.g., 130lb bags): 5-10 business days due to weight and shipping service.

    • International shipping: 7-21 business days, depending on destination and customs.

  • Delivery times are estimates and may vary due to carrier delays, weather, or unforeseen events. Cafe Saigon USA is not liable for delays beyond our control.

4. Order Tracking

  • Once your order ships, you’ll receive a confirmation email with a tracking number.

  • Track your order via the carrier’s website (e.g., USPS) or through your Cafe Saigon USA account.

5. Shipping Restrictions

  • Perishable items (e.g., ground coffee) must comply with carrier guidelines and may have restricted shipping options based on the selected service.

  • Bulk orders (e.g., 130lb bags for coffee shops) may require signature upon delivery.

  • We do not ship to P.O. boxes for bulk orders due to carrier limitations.

6. Lost or Damaged Shipments

  • Lost Orders: If your order doesn’t arrive within the estimated delivery window, contact us at [SALES@cafesaigonusa.com] within 30 days. We’ll work with the carrier to locate it or provide a refund/replacement.

  • Damaged Orders: If products (e.g., robusta bags, phin kits) arrive damaged, contact us within 7 days with photos. We’ll arrange a replacement or refund per our Refund Policy.